Terms and Conditions for Cards & Games Haven

Effective Date: December 8, 2025

Welcome to Cards & Games Haven (CG Haven), accessible at cghaven.co.za (the “Site”). These Terms and Conditions (“Terms”) govern your access to and use of the Site, including browsing, purchasing products, and participating in any community features. We are an online retailer specializing in trading card games, board games, tabletop essentials, collector’s items, and related merchandise, dedicated to serving gaming enthusiasts in South Africa and beyond.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site. These Terms form a legally binding contract between you (“you” or “User”) and Cards & Games Haven (Pty) Ltd (“we,” “us,” or “our”). We may update these Terms at any time; continued use after changes constitutes acceptance. We will notify you of material changes via email or Site posting.

These Terms comply with the Electronic Communications and Transactions Act (ECTA) 25 of 2002, Consumer Protection Act (CPA) 68 of 2008, and other applicable South African laws.

1. Eligibility and User Accounts

Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use the Site. By using the Site, you represent that you meet this requirement and have the legal capacity to enter into these Terms.
Account Creation: To make purchases, you may need to create an account. You agree to provide accurate, current information and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. Notify us immediately of any unauthorized use at support@cghaven.co.za.
Account Termination: We reserve the right to suspend or terminate your account for violations of these Terms, fraud, or at our discretion, with or without notice.

2. Orders and Purchases

Order Placement: All product descriptions, prices, and availability are subject to change without notice. You agree that your order submission is an offer to purchase, and we may accept or reject it at our discretion (e.g., due to stock issues or pricing errors). Confirmation occurs upon our acceptance and payment processing.
Pricing and Taxes: Prices are in South African Rand (ZAR) and exclude VAT, shipping, and duties unless stated otherwise. We reserve the right to correct pricing errors. You are responsible for all applicable taxes and fees.
Payment: Payments are processed securely via third-party providers (e.g., PayFast or Stripe). Accepted methods include credit/debit cards, EFT, and other options listed at checkout. Full payment is required upfront. We are not liable for payment processing errors.
Order Cancellation: You may cancel before shipment by contacting us. Once shipped, cancellations are not guaranteed and may incur fees.

3. Shipping and Delivery

Shipping: We ship within South Africa via trusted carriers (e.g., The Courier Guy). International shipping may be available; contact us for details. Delivery times are estimates only (typically 2-5 business days domestically) and not guaranteed.
Risk of Loss: Title and risk of loss transfer to you upon delivery to the carrier. Inspect packages upon receipt and report issues immediately.
Undeliverable Orders: If an order cannot be delivered (e.g., incorrect address), we may charge return shipping fees.

4. Returns, Refunds, and Warranties

Returns: We offer returns for defective, damaged, or incorrect items within 7 days of delivery, per CPA guidelines. Non-defective returns (e.g., change of mind) are accepted within 7 days but incur a 15% restocking fee and original shipping costs. Items must be unused, in original packaging.
Refunds: Processed within 10 business days to the original payment method. Shipping fees are non-refundable unless due to our error.
Warranties: Products are sold “as is” with manufacturer warranties where applicable. We disclaim all other warranties, express or implied, including merchantability or fitness for purpose.

To initiate a return, contact returns@cghaven.co.za with your order details.

5. Intellectual Property

All content on the Site (e.g., text, images, logos, product descriptions) is owned by us or our licensors and protected by South African and international copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works without our written consent.
User-generated content (e.g., reviews) grants us a perpetual, royalty-free license to use, modify, and display it. You represent that your content does not infringe third-party rights.

6. User Conduct and Prohibited Activities

You agree not to:

Use the Site for unlawful purposes or in violation of these Terms.
Interfere with the Site (e.g., hacking, viruses, excessive automated requests).
Post harmful, defamatory, or infringing content.
Impersonate others or engage in fraudulent activity.
Harvest data or spam users.

We may monitor usage and remove content at our discretion. Violations may result in account termination and legal action.

7. Limitation of Liability

To the fullest extent permitted by law:

Our liability is limited to the price paid for the product in question.
We disclaim liability for indirect, incidental, consequential, or punitive damages (e.g., lost profits, data loss).
The Site is provided “as is” without warranties of uninterrupted access or error-free operation.

8. Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of the Site, violation of these Terms, or infringement of third-party rights.

9. Force Majeure

We are not liable for delays or failures due to events beyond our control (e.g., strikes, natural disasters, pandemics).

10. Dispute Resolution

Governing Law: These Terms are governed by South African law. Disputes shall be resolved exclusively in the courts of Johannesburg, Gauteng.
Consumer Disputes: Under the CPA, you may refer unresolved disputes to the National Consumer Commission or relevant ombudsman.
Arbitration: For non-consumer disputes, we prefer binding arbitration under AFSA rules before litigation.

11. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the full agreement.
Severability: If any provision is invalid, the remainder remains enforceable.
No Waiver: Our failure to enforce a right does not waive it.
Third-Party Links: Links to external sites are for convenience; we are not responsible for their content or practices.

12. Contact Us

For questions or notices, reach out to:

Cards & Games Haven (Pty) Ltd Email: info@cghaven.co.za

Website: cghaven.co.za/contact